Legacy Research Group Information - Rocketreach

Posted by Kinnaird on April 17th, 2021

Four monetary research companies ... Decades of cumulative leadership ... and countless customers worldwide ... Now combined under one roofing system ... Legacy Research study Group.

City Parkville, MD Career Level Please select from the left-hand column Function Please choose a filter from the left-hand column Industry Publishing and Printing.

Regrettably this internet browser is not supported. Please use a current variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains functional and focused on serving our business neighborhood. Find out more. Publishers, Client Evaluations are not used in the calculation of BBB Rating grievances closed in last 3 years problems closed in last 12 months, Consumer Reviews are not utilized in the estimation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Business, BBB File Opened:10/ 20/2020Email Addresses, Email this Organization, Primary1 Consumer Complaints10/26/2020I am a life time member. I have actually not had the ability to receive a single e-mail from any publication that I have actually belonged to for months now.

First they informed me they will look into it. Then I was told the system was sending it to a wrong email address. This took place several times after I was told my e-mail address had been upgraded. Then they told me they will do an intensified case to trace my email problem, I waited a week, no updates. Then I was informed my initial Additional info e-mail service - protonmail. com is not suitable. Then I changed my email to a yahoo email address they said would offer me no problems. I wait, still nothing. Then they tell me it was due to the fact that I had not whitelisted the services in my account, which I then did.

I called again and they told me that the services which I was asking about were not part of my membership, but when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the website, I can see which services sent out updates at what time, but then customer support tells me on their end, it shows absolutely nothing was sent out and they do not understand when they head out via email. When I asked for a supervisor or different contact info, they stated they do not have any.

I paid near 5 figures for these lifetime subscriptions total, and I am not even getting them to date. This is too time consuming, frustrating, and horrible customer care. I belong to other investment advisories and they have the ability and resources to rapidly fix any issues. Nothing even close to outright incompetence I have experienced here. I would rate your service as a NEGATIVE 10 out of 10.Check out MorePreferred Result, Other (needs explanation) I would like someone from the corporate to personally call me with a resolution of these issues and an apology and some form of settlement for ALL THIS HASSLE As far as your client service dept, you should fire all of them and restructure the dept.