Customization Features Common in BPM Software

Posted by saasbpm on January 26th, 2023

Increasingly businesses are turning to Business Process Management software to help in designing, modeling, executing, and improving business processes. BPM tools can cover a wide range of tasks including hiring processes, accounting, task management, and more. Having BPM software that handles these kinds of processes improves efficiency, reduces operational costs, and boosts compliance.

Before businesses can adapt a BPM system that works for their needs, it is essential to consider the customization options available. Customization features allow companies to personalize a system with the tools and features that best meet their needs.

Some of the features that can be easily customized on BPM systems include:

Process modeling features

BPM tools typically come with customizable process modeling features to allow businesses to create and customize process flows. This means that features and tasks can be modeled to reflect the organization’s specific processes and requirements.

Process modeling features make process management software adaptable to any size and type of business operation. This means that any business can make use of BPM tools to automate processes and make them more efficient.

Workflow automation

One of the key functions of business process management software is the automation of workflows. Process management software can be customized to automate the tasks and processes that are core to the organization’s operations.

Companies have the option to personalize workflows based on their specific internal processes and requirements to get the most out of their BPM system. Business rules can also be built into the system where tasks are routed to the relevant persons or departments as needed. This helps to boost productivity and efficiency by creating a smooth workflow process.

Task management, notifications, approvals, and other key elements of the workflow processes can be automated for better efficiency. This eliminates bottlenecks and helps to create a seamless process or workflow from start to finish.

Custom forms and fields

Depending on the nature and size of the business, the type of data and information that needs to be captured by BPM tools can differ. This is why business process automation software allows for custom forms and fields so that users can choose what data is captured.

Different departments can also design custom fields specific to their operations enabling each team to capture data that is most relevant to their operations. This also includes custom reporting and data analytics based on the specific needs of a business.

Integrations

Businesses that already have an ERP, CRM, or other software system in place can easily integrate business process management tools into their existing system. Process management software typically has the capacity to integrate with other software and third-party applications. This means a business can customize its BPM platform to work with its existing communication channels, CRM applications, or any other software that is vital to its operations.

CRM software and other applications can be integrated with BPM software using an application programming interface (API) for seamless integration. This helps to create a centralized system without the need for companies to overhaul their existing system and infrastructure. However, since compatibility may vary depending on the type of third-party applications, businesses should check for compatibility with their existing system before choosing the best BPM for their business.