The Key to Fighting Credit Card Processing Disputes for Merchant ServicesPosted by Merchant Stronghold on January 5th, 2018 The decision to sell products online means learning new terminology, processes, and technology, plus the upside and downside of running an eCommerce business. One of the first things to develop is an intimate knowledge of the credit card processing system and transaction dispute resolution. When a brick-and-mortar business accepts credit or debit card payments for its products or services signature is collected from the customer and the customer is ordinarily physically present to present their card for payment. Having a signature is the merchant’s proof that the customer authorized payment, that the product or service was received and the customer was initially satisfied with their purchase. But, when an eCommerce business receives payment for an online order, cardholder verification, proof of delivery and customer satisfaction is more difficult because there has been no visual card examination or in-person customer contact with a written signature authorization. These are defined as card-not-present transactions. Customers who use credit and debit cards to make online purchases have an advantage over other customers because they can contact the bank who issued their card and ask for their money back when they are unhappy with a purchase, without first contacting the merchant. There are a variety of reasons for transaction disputes and cardholders have 60 days in which to file a dispute.
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