Customer Experience Management Market Size, Share, Growth, and Forecast to 2025Posted by rekha on September 24th, 2019 The global customer experience management market accounted for US$ XX Mn in 2018 and burgeoning over the forthcoming years. Some of the key factors fostering the market growth include need for better understanding customers, growing numbers of consumers, increase in the spending capacity of the companies, growing focus towards consumer oriented market and increasing e-commerce. However, high costs and lack of awareness regarding customer experience managements are hindering the market growth. Global customer experience management market segmented on the basis component, touchpoint, deployment type, end user and region. For request sample: https://www.precisionbusinessinsights.com/request-sample?product_id=37426 Healthcare dominate the Global Customer Experience Management Market Based on end user, global customer experience management market segmented BFSI, automotive, healthcare, IT and telecom, media and entertainment, public sector, retail, travel and hospitality and others. Healthcare held considerable market growth during estimated period. Healthcare providers are exploring different ways to improve customer in this case, patient experience, to make different aspects of planning and receiving treatment more convenient.Consumer expectations for healthcare are the same as those for retail or hospitality convenience, responsive service, and user-friendly communication but there is a huge chasm between those expectations and what the industry delivers.Consumer experience is a top priority for health system executives.A focus on improving the consumer experience is being driven by disruptive care alternatives that attract consumers with convenience and lower costs, the digital transformation occurring in other industries that changes consumer expectations for healthcare services, and the continued shift of services outside the walls of the hospital. North America Leads the Global Customer Experience Management market
PBI’s global customer experience management market report analyses the market in different regions such as North America, Europe, Asia Pacific, Latin America, and Middle East and Africa. According to regional analysis.North America accounted for larger revenue share in global customer experience management market with considerable CAGR. The growth in this region is due to theincreasing execution of customer experience management solutions by organizations and enterprises in the country.High growth of AI and data analytics and high pace of digital transformation are other factors responsible for market growth. Also, as Canada is the digital economy and presence of huge organizations in the country would enable the country to grow at a steady growth during estimated period. In addition, Asia Pacific held considerable market share during predicted period
Strategic Partnership are the key strategies adopted by market players
Global customer experience management market further reveals that the key players increasingly adopting strategies such as launch of newer products, frequent product approvals, and long term alliance to improve market revenue share and gaining significant geographic presence across the region. For Instance, In March 2019, Oracle partnered with TWINSET, an Italian Clothing Brand, for providing the company with Oracle Retail’s modern point-of-service (POS) technology. This technology would enhance customer experience at TWINSET stores by providing all transactional details to the in-store staff thus helping them suggest to customers necessary styling and information related to the latest merchandise and more. Key player’s profiles in the report are Adobe Systems (US), Clarabridge (US), IBM (US), Nokia (Finland),Oracle Corporation (US), SAP (Germany), SAS Institute (US), SDL (UK), Sitecore (US), Tech Mahindra (India) and Verint Systems (US). Precision Business Insights (PBI) in its report titled “Global Customer Experience Management Market: Market Estimation, Dynamics, Regional Share, Trends, Competitor Analysis 2014-2018 and Forecast 2019-2025” assesses the market performance over seven years forecast period over 2019-2025. The report analyses the market value forecast and provides the strategic insights into the market driving factors, challenges that are hindering the market revenue growth over forecast period. Moreover, the report also includes the total revenue and volume for the market. Detailed Segmentation
By Component o Solutions
o Services
By Touchpoint o Call Center o Email o Mobile App o Social Media o Store o Virtual Assistant o Website o Others
By Deployment Type o Cloud o On-Premises
By End User o BFSI o Automotive o Healthcare o IT and Telecom o Media and Entertainment o Public Sector o Retail o Travel and Hospitality o Others o North America
o Europe
o Asia-Pacific
o Latin America
o Middle East and Africa (MEA)
For more information: https://www.precisionbusinessinsights.com/market-reports/global-customer-experience-management-market/ Like it? Share it! More by this author |