Questions to ask when contracting car recovery services

Posted by Johny Dean on April 22nd, 2013

When was the last time you have carefully checked your auto insurance policy? Have you noticed that it does not include car transport or car recovery interventions? If this is the case, you are at risk any time you go on a long way with your personal vehicle. Before you solve this problem, do your homework and keep in mind the most important questions to ask so you will know when you have found the right company to work with.

Even though these services are separated from the standard cover policy, it does not mean that they cannot come in different versions. And like with all insurances, the more options you get to choose from, the better. Consequently, the first question to ask is: how many levels of coverage do you normally provide? Variety increases the odds for one offer to be much closer to your real needs. It also makes a solid proof that the company has valuable resources and it should increase your comfort.

While it may look like the first question has also approached the issue of the built in features, you still need to ask about specific detailed questions. For instance, ask if the car transport or the car recovery service – upon need – is applicable to your car or to you as their customer. If only the first option is available, it means that in case you are having problems while driving someone else’s car, you won’t be covered. Even so, deciding what would best suit your needs will depend on your driving experiences.

Moving on, let us assume that you opt for an auto insurance policy that targets the vehicle. Make sure that the intervention will be made even in the event that you aren’t the driver at the time of the accident. Some companies refuse granting protection if the person who contracted them was not directly responsible for that problem.

Some other relevant questions you need to ask refer to the maximum time response frame – 40 minutes is average, but whatever option shorter than this one should tempt you. The geographical coverage is also relevant – see if you can benefit from protection when travelling abroad or only in one state or even in a smaller area. Last but not least, you can address an additional question regarding additional transport means: for example, should you attach a trailer to your vehicle, would this trailer make the object of the recovery service or not?

While we hope we have covered some of the most stringent needs, we still recommend you to go further with your comparison shopping. So please spend decent time with reading online discussion topics and forum threads to see what other drivers have to say about such services. It can never hurt being too cautious.

Contract the most reliable service provider so that whenever in need of either car transport or car recovery services to get help with only one call. And bear in mind that one simple decision can have numerous complicated consequences.